Helping our customers ensure their grinding, screening, and processing equipment is operating at peak performance has always been a priority at WSM. Our dedicated, experienced field service staff is available to help ensure your operators and equipment are delivering optimal results – maximizing your ROI.
Your WSM Field Service Tech is factory trained and knows the keys to keeping maintenance expenses at a minimum, while maximizing both day to day machine performance and machine operating life.
On a typical visit, your Field Service Tech will:
- Conduct complete equipment inspection while explaining each components features, best practices, and general maintenance requirements
- Explain key safety features
- Assist owner or operator in preparing a comprehensive maintenance plan including:
– Explaining the benefits of a good PM Program
– Re-grease intervals for bearings and oil change intervals
– How to flush and repack greased bearings
– How often to inspect internal components and what to look for
– How to identify and diagnose potential service parts that require replacement before possible failure occurs
– Maintenance best practices including removal and installation of serviceable items - Walk through WSM’s new secure Customer Service Portal which includes access to your maintenance manuals, Bills of Material, Certified Machine Drawings, and spare parts ordering
Schedule a one-time visit or recurring inspections on a regular interval.
WSM’s experienced Field Service Staff is ready to help you get the most out of your equipment and ensure a long, productive operating life. Contact us to learn maintenance best practices and how to keep your WSM gear Tough. Reliable. Built to Last.
To schedule your Preventative Maintenance and Operator Training visit, or to learn more, contact Cory at cory@westsalem.com or Dan at dang@westsalem.com or call 877-959-0944.