TodCo Case Study - Wood Recycling Industry

When Todd Warfford decided to start his Lexington, North Carolina mulch manufacturing and wood recycling business, Todco, over 20 years ago, he found getting a foothold in the recycling industry more difficult than he initially thought!

“When we started our business, we wanted to put in a stationary grinder and approached a local company about getting the equipment we needed,” says Todd. “I was a young entrepreneur, so they didn’t treat me with respect and didn’t think that I was worth their time.”

Undeterred about starting his business, Todd went in search for a manufacturer that would give his budding business the respect it deserved. “I went to West Salem and they immediately treated me with respect, and provided the type of customer service that I really appreciated. We wanted to deal with someone on the East Coast because we thought it would be easier, but West Salem has always been really responsive to whatever we’ve needed over the years...