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Greenway Case Study

Bringing an innovative approach to solving our customer’s problems

At the Portland based Greenway Recycling, developing personal relationships is the key to building a lasting partnership. “I’m a strong believer in building relationships with people face-to-face,” says cofounder Terrell Garrett. “I really enjoy the idea that there could be a personal relationship so I know who to call.”

As a customer of West Salem Machinery for 12 years, Garrett knows that when his business needs helps, WSM will be ready to answer the call. Says Garrett, "I enjoy the relationship I’ve developed with West Salem.”

The relationship built between Greenway and WSM enabled the two companies to agree on running a joint experiment. West Salem Machinery would develop a new hammer system for Greenway’s grinder that would hopefully prevent serious damage from occurring when the machine hit metal again in the future. Greenway would run the machine and let WSM know how it performed and what improvements, if any, were needed.

 

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